Refund and Cancellation Policy

This policy explains how to cancel your Orbiflow plan and when you can get a refund. It is part of our Terms of Service.

Free trial

The free trial costs nothing and needs no card. When it ends you keep your data and either choose a plan or pay per message from your wallet. There is nothing to cancel and nothing to refund.

Cancelling a plan

• You can cancel your plan at any time from Billing, in the Plan tab.
• Your plan keeps working until the end of the period you have already paid for. It then stops renewing and you are not charged again.
• After a plan ends you keep your data. Plan features switch off, and you can still send messages paid from your wallet.

Refunds on plan fees

• If you are not happy, you can ask for a refund of your first plan payment within 7 days of paying it.
• After that, plan fees for a period already started are not refunded, but you can cancel so that it does not renew.
• If we charge you by mistake, or charge you twice, we refund the extra amount in full.

Wallet top-ups and message charges

• Money you add to your wallet is used to pay for messages as you send them.
• Message charges include fees passed through from Meta (WhatsApp). Once a message has been sent it cannot be refunded.
• An unused wallet balance can be refunded if you close your account, minus any amounts you already owe. Ask us using the email below.
• If a payment is taken but the amount does not reach your wallet, contact us. We will credit it, or refund it if you prefer.

How to ask for a refund

Email connect@navantra.in from the address on your account, with your business name and the payment date and amount. We will reply to confirm.

How long a refund takes

Approved refunds go back to the original payment method (card, UPI or bank) through our payment provider. They usually reach you in 5 to 7 business days, depending on your bank.

Contact

Questions about this policy: connect@navantra.in.